This mistake costs most retailers £50k a year

Most independent KBB retailers don’t track one key number:

Quote-to-sale conversion rate.

Why does this matter?

Because every time you let a warm lead go cold, you’re effectively pouring £5k+ kitchen sales straight down the drain.

The fix?

• Follow up fast. Call every quote within 48 hours.

• Use a simple CRM (even a spreadsheet!) to keep track of every lead.

• And don’t just ask “have you decided yet?” Give them real reasons to choose you now.

This single change often adds £50k–£100k profit per year – without spending a penny on extra ads.

I’ll be walking through more of these “silent killers” (and how to fix them) in my free training session. Want me to send the details?

Just reply: “I’m in.”

P.S. If you found this newsletter helpful or insightful please forward it on to others in the KBB industry. We’re out here doing God’s work.